Terms and conditions
Ticket refund policy
Tickets purchased online are non-refundable.
If the festival is permanently cancelled due to force majeure before it begins, the promoter will recognise the validity of the ticket purchased for the rescheduled event date. If the attendee is unable to attend on the new date, a refund of the ticket’s sale price will be offered.
Attendees will have 14 calendar days to notify the promoter that they are unable to attend on the new date. If no notification is received within this period, the booking will be deemed confirmed and the right to a refund of the ticket price will expire.
In compliance with Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), PASSWORD 33, AIE hereby states that it is the owner of the website Medusasunbeach.com.
In accordance with the requirements of Article 10 of the aforementioned Law, PASSWORD 33, AIE provides the following information: the owner of this website is PASSWORD 33, AIE, with Tax Identification Number (CIF) V16902272 and registered tax address at Carretera Favara, 11, 46400 Cullera, Valencia, SPAIN. The company’s contact email address is info@medusasunbeach.com.
Users and liability
Browsing, accessing and using the Medusa Festival website grants the status of user and implies acceptance of all the terms of use set out herein from the moment the user begins browsing the website, without prejudice to the application of any legally binding regulations that may apply in each case.
The Medusa Festival website provides a wide range of information, services and data. Users are responsible for making proper use of the website. This responsibility includes:
- The accuracy and legality of the information provided by users in the forms made available by Medusa Festival to access certain content or services offered on the website.
- The use of the information, services and data offered by Medusa Festival in a manner contrary to these terms and conditions, the law, morality, generally accepted standards of conduct or public order, or in any other way that may infringe the rights of third parties or interfere with the proper functioning of the website.
Links policy and disclaimer
Medusa Festival accepts no responsibility for the content of websites that users may access through links provided on its website and declares that it will not examine or exercise any form of control over the content of other websites.
Medusa Festival does not guarantee the technical availability, accuracy, reliability, validity or legality of third-party websites accessed through these links.
Medusa Festival declares that it has adopted all necessary measures to prevent any harm to users arising from browsing its website. Consequently, Medusa Festival shall not be held liable under any circumstances for any damage users may suffer as a result of browsing the Internet.
Amendments
Medusa Festival reserves the right to make any amendments it considers appropriate to the content of its website without prior notice. This applies both to the website’s content and to its terms of use.
These amendments may be made through the website by any means permitted by law and will remain binding for as long as they are published on the website and until they are validly replaced by subsequent amendments.
Minors
Anyone under the age of 16 is strictly prohibited from entering the festival. Attendees must also be at least 18 years old to access the campsite.
Named tickets
Tickets for the event are issued in the attendee’s name, and only the ticket holder may collect the corresponding wristband. A name change may be requested until 11:50 p.m. on 13 August 2026, subject to a fee of €18.
Re-entry not included
Your General Admission or Camping wristband only allows one entry per day. For any subsequent entry, you must purchase a re-entry stamp at a cost of €15 per day or €30 for all three days of the event.
Cashless
The cashless wristband will be the only valid payment method for drinks during the festival. You can top up your cashless wristband online in advance or by card or cash during the event.
Food can be paid for in cash or by card, except for food in the campsite, which may also be paid for using the wristband.
You can top up your wristband in advance on our website, online through our website during the festival, at our self-service top-up stations or at the designated points inside the festival, using cash or a bank card.
You may request a refund of your remaining balance from 8:00 a.m. on Friday, 28 August 2026 until 11:59 p.m. on Friday, 11 September 2026. Please note that unused complimentary or promotional credit is non-refundable, as are any unused drinks included in a drinks voucher.
Material changes
If a material change is made to the event or performance, users may choose to confirm their attendance on the new date or request a refund of the ticket price, provided that they notify the organiser within 14 calendar days.
A material change is understood to mean any significant modification affecting the nature, date, location or conditions of the event as originally scheduled. The organiser will notify users of any such change as soon as possible, specifying the modifications and the new deadline within which users may exercise their rights.
Intellectual and industrial property
Medusa Festival, either directly or as an assignee, owns all intellectual and industrial property rights relating to its website and the elements contained therein, including, but not limited to, images, sound, audio, video, software, text, trademarks, logos, colour combinations, structure, design, selection of materials and computer programs required for its operation, access and use.
These elements are therefore protected as intellectual property under Spanish law. Spanish and European Union legislation in this field, as well as the relevant international treaties signed by Spain, shall apply.
All rights reserved. Pursuant to Articles 8 and 32.1, second paragraph, of the Spanish Intellectual Property Law, the reproduction, distribution and public communication—including making available to the public—of all or part of the contents of this website for commercial purposes, in any format and by any technical means, are expressly prohibited without the authorisation of Medusa Festival.
Users agree to respect the intellectual and industrial property rights owned by Medusa Festival. Users may view the elements of the website and may print, copy and store them on their computer’s hard drive or any other physical medium, provided that this is solely and exclusively for their personal and private use.
Users must refrain from removing, altering, circumventing or manipulating any protection device or security system installed on the Medusa Festival website.
Legal action, applicable law and jurisdiction
Medusa Festival also reserves the right to bring any civil or criminal proceedings it considers appropriate in response to the improper use of its website or content, or to any breach of these terms and conditions.
The relationship between the user and the service provider shall be governed by the legislation in force and applicable within Spain. Should any dispute arise, the parties may submit it to arbitration or bring proceedings before the ordinary courts in accordance with the applicable rules on jurisdiction and competence. Medusa Festival is domiciled in Cullera, Valencia, Spain.
The parties expressly submit to the court or tribunal corresponding to the consumer’s place of residence.
Complaint forms
Medusa Festival will have official complaint forms available in the format established by the Generalitat Valenciana. These will be available to festival attendees at the locations required by the applicable regulations upon request.
Medusa Festival is also a member of the Consumer Arbitration System.
Furthermore, in order to resolve any issue before a formal complaint is submitted, users may contact our Customer Service Department at administracion@medusasunbeach.com. We will respond to all enquiries as soon as possible.
